Frequently asked questions

The first run copies everything, so it depends on how much data you have and how fast your connection uploads. A small office is often finished overnight; a file server with hundreds of gigabytes can take several days. It runs in the background and you keep working. After the first copy only changed data is sent, so later runs are minutes, not days.

No. Getting your own data back is the reason the service exists, not an upsell. If you need a restore, ask, and we will help you do it.

You can pay in Pakistani rupees by bank transfer, JazzCash or Easypaisa. Prices are quoted in PKR and in USD as separate price lists, so there are no exchange-rate surprises on the invoice.

Your stored data is kept for a short grace period after cancellation so you can retrieve it, and then it is deleted. Tell us before you cancel if you need a full copy handed back and we will arrange it.

Bank transfer, JazzCash or Easypaisa, all in rupees. You can also order on WhatsApp and pay however we agree. Card payment in US dollars is available for customers billing abroad.

You get an order confirmation immediately and a link to set your own password. We then set up your backup — usually the same working day — and email you when it is running.

Yes. Tell us what changed and we will move you up or down and adjust the next invoice. You do not lose your backup history when the plan changes.

Yes. We ask the database engine itself for a consistent copy, which is what makes the backup restorable. Copying the database file while the engine is writing to it usually produces something that will not open — a common and expensive surprise.

With transaction-log backups in place, yes — you can go back to a point in time, for example just before a wrong entry was posted. This matters most for accounting, inventory and ERP systems.

Cloud storage is where files live and are shared. Cloud backup is a separate copy of them, kept so you can go back to how things were. Anything that deletes a file in storage — a mistake, a bad sync, a compromised account — deletes it everywhere it is synced. Only a backup keeps the older version.

Roughly how many machines you want protected, what is on them, whether any databases are involved, and how far back you want to be able to go. That is enough for a real price and a plan. The rest we work out together.

Tell us what you are running and we will confirm what we can protect on it. Windows servers and desktops are the most common setup we see in Pakistan, and databases are handled separately from files in every case.

No. Your data is encrypted on your own machine before it is transmitted, and it stays encrypted while we store it. Our staff do not browse customer data.

Never. Not by email, not on WhatsApp, not on a phone call. We do not store passwords in a readable form, so nobody here can look one up or tell it to you — if you forget yours, we send a one-time link and you set a new one. If somebody contacts you claiming to be DISK.PK and asks for a password, it is not us. Please tell us about it.

That is exactly what it tries to do, and it is why backups on a mapped drive, a network share or a NAS with saved credentials so often fail. Protection comes from keeping the copy somewhere the infected machine cannot authenticate to, and from keeping history so that overwriting today cannot destroy last week.

No. Card and wallet payments happen on the provider's own page — the details never reach our server. We store the transaction reference and nothing else.

During Pakistani working hours, by email, through the customer portal and on WhatsApp. For a live incident — a failed server or an attack in progress — say so in the first line of your message and it goes to the top.